Answer on your connected WhatsApp channel. Business setup, messaging windows and template rules still apply.
AXL AI Chat
Your channels. One AI chat agent.
Answer from your business knowledge, help customers book and bring in your team when they need a person.
- SMS
- Telegram
Preview ready
Your knowledge in.
Helpful answers out.
Give the agent your instructions and files, choose its channels and attach booking pages. Your team can step in when a conversation needs a person.
Give answers a source.
Upload your business material and set clear rules for what the agent should say and when to ask for help.
Customer supportYour AI chat agent
Instructions
Answer from our business knowledge. Ask one question at a time. Bring in the team when a customer asks.
Knowledge base3 files
- Services.pdfPDF
- Booking-policy.pdfPDF
- Support-notes.txtTXT
Keep a person within reach.
Let the agent help with a booking question, then bring in your team with the conversation ready to continue.
One conversationFrom AI to your team
Passed to your teamThe conversation comes with it.
Illustrative interface · Example conversation
Same business. Different inboxes.
SMS
Use a connected SMS channel. Carrier activation, registration and message charges are separate from AI replies.
Telegram
Assign your connected Telegram channel to the chat agent and use your business instructions.
Continue customer conversations on your connected Instagram channel within its supported messaging rules.
Tell your assistant what good support looks like.
Create a chat agent for our connected WhatsApp and SMS channels. Use our FAQ, help people choose a service and book a consultation. Hand unclear questions to our team.
Connect the channels
Authorize the channels in your account. Complete any provider or carrier activation they require.
Describe the agent
Give your AI Assistant the task, business knowledge and channels to use. Review the instructions and booking permissions.
Test and enable
Try questions in the playground, check the answers and enable the agent on the selected channels.
From a question to the next step.
Help someone choose
Explain the options from your own business material and ask clarifying questions.
Qualify an enquiry
Collect the context your team needs before the conversation reaches a salesperson.
Book a consultation
Use the attached booking pages rather than inventing an available time.
Support after purchase
Answer common questions and bring in a person when the request needs attention.
Good to knowBefore the
Before the
first reply.
A few practical answers about channels, setup and AI usage.
Is this the assistant that builds my account?
No. The built-in AI Assistant helps you configure AXL. Your Chat Agent responds to customers on the channels you assign.
Can I use several channels?
Yes. Select the connected channels in the agent settings. Do not assign overlapping agents to the same channel.
Will it answer everywhere automatically?
No. An agent with no selected channels answers nowhere through channel routing. A scenario can also invoke an enabled agent.
Can I connect everything in one minute?
Agent configuration and channel activation are separate. An existing connected account can be configured quickly; WhatsApp setup and SMS approval depend on the provider.
Are SMS and WhatsApp messages included in AI usage?
AI usage and channel-provider charges are separate. Carrier SMS charges are not the same as platform message usage.
From the first question to the next step
Give your customers a helpful first reply.
Your knowledge. One connected channel. An AI agent ready to help. Start with the questions your customers ask most.