Get the right help without repeating yourself.
Find product guidance, account help and a direct path to the AXL team.
One page should take you to the answer, not another menu.
Setup, troubleshooting and product guidance
Find instructions for sites, courses, webinars, video, CRM, checkout, messages, automation and the student experience.
Open the knowledge base →Access, plan and payment questions
Sign in for account-specific help. If access is the problem, send the account email and site URL through the contact form.
Migration planning
See what imports, what gets rebuilt and what to prepare before leaving another platform.
Plan a migration →Access controls, data handling and legal documents
Read how account boundaries, permissions and content controls work. Use the published policies for legal details.
Give the team enough context to reproduce it.
A clear first message prevents a round of questions and gets the problem to the right person sooner.
- ✓Where it happened. Add the account email, site URL and the exact page or feature.
- ✓What you expected. One sentence is enough.
- ✓What happened instead. Copy the exact error and include the approximate time.
- ✓How to reproduce it. List the clicks in order and attach a screenshot or short recording.
Keep secrets out of the message. Never send passwords, API keys, one-time codes or full payment card details.
Go straight to the part of AXL you are working on.
Tell us what happened.
Use the contact form when you cannot reach support from inside AXL. You can also write to info@axl.tech.