Every call answered. Every next step handled.
Answer questions, qualify callers, book appointments, recommend the next offer and follow up, with phone, calendar and CRM already connected.
7 AI workflows for home service businesses
Get the practical guide to handling calls, booking jobs and following up with customers, with examples for everyday work in your service business.
- Calls & booking
- Estimates & job reports
- Customer follow-up
10 pages · PDF · 176 KB
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Give each conversation a next step.
Answer the opening question
Explain opening hours, services and appointment rules using the information you give the agent.
Find an appointment
Ask which service the caller needs and offer available times from the booking pages you attach.
Keep the request
Preserve the conversation for your team. Enable analysis if you need a summary or a configured outcome.
Improve the next call
Listen to completed calls and adjust the instructions, voice speed and interruption sensitivity.
Hear the conversation. See the result.
A receptionist can help a caller choose a service and an available time. Review the recording and transcript afterwards to understand the exchange and refine the instructions.

- Your instructions
Set the tone, business facts and questions to ask.
- Real availability
Use attached booking pages to check and book a time.
- A reviewable record
Keep the recording and transcript in call history.
Start with the job you need done.
Try this instructionCreate a receptionist for our business. Answer questions about services and opening hours, ask which appointment the caller needs and book an available time.
1. Add the business facts
Prepare services, hours, common questions and the situations your team should review.
2. Attach booking and a number
Select the booking pages and an owned number. Buy a number in Telephony if you need one.
3. Call it yourself
Try a booking, an unavailable time and an unfamiliar question. Refine the answers before enabling the line.
Review the assistant’s configuration before enabling it. Number purchase, rental, calling and AI usage have separate charges. See usage pricing
Build your business’s first answer.
Connect the business knowledge, conversations and follow-up your team needs in one AXL account.