Cover the first conversation
Route an account number to an enabled voice agent for questions and appointment booking.
AXL for call centers
Keep the conversation moving.
Bring team calls, AI reception and customer history into one working view.
The next person can pick up the context.
A call becomes part of the contact history. Teammates can review the recording and transcript before deciding what should happen next.
- CallUse the browser phone.
- RememberKeep notes and history.
- BookCheck real availability.
- Follow upContinue the scenario.
Build around the conversation.
Give people the context
Let teammates use the browser phone and see notes, recordings and the contact timeline.
Review what happened
Use shared call history, outcomes and analysis to understand the conversation and its next step.
Continue on another channel
Build a follow-up scenario using your connected chat or SMS channel where the customer has opted in.
Start by describing the outcome.
Set up an AI receptionist for our main number. Collect the reason for the call, offer an available appointment and keep the result with the contact.
Your built-in AI Assistant or connected agent can help configure the workflow. Review it, connect the required channels and test before enabling customer conversations.
Before you start
Can I use AI and team calls together?
Yes. Use the browser softphone for the team and configure a voice agent on the numbers it should answer.
Does this include a predictive dialer or workforce planning?
These pages describe AXL browser calling, voice agents and customer workflows. Do not assume predictive dialing, staffing schedules or specialist contact-center capabilities.
What must be ready before launch?
Prepare the business facts, a funded account, the required number or connected channels, and the booking pages the agent should use. Test the complete conversation.
Start with one conversation worth improving.
Configure the agent and follow-up around a real customer task.
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