Answer recurring questions
Give the voice agent your opening hours, services and booking rules. Route the selected number to it when the agent is ready.
AXL for call centers
Every call gives your team a place to start.
Let AI handle the first questions. Give your team browser calling, the conversation history and a clear next step in the same workspace.
Example workflow
- First answer
AI collects the reason for the call.
- Shared context
The recording and transcript stay with the contact.
- Team follow-up
A teammate reviews the result and calls back.
From first contact to follow-up
Give each conversation a next step.
Call from the browser
Teammates use the browser phone with a microphone or headset. Keep the contact, notes and call activity close together.
Review the outcome
Read the transcript and optional AI analysis. Decide which conversations need a personal callback.
Continue the conversation
Build a follow-up scenario for an agreed next step, using a connected channel and the customer’s permission.
Inside your workspace
The next conversation starts with context.
Open the call details before the callback. Listen to the recording, read the transcript and use the notes to understand what the customer already explained.
- Recording & transcript
Review the exchange in the same call record.
- Summary & outcome
Enable AI analysis for the details your team needs.
- Next action
Use the result in a configured task, message or webhook.
Set up with your AI Assistant
Start with the job you need done.
Try this instructionSet up an AI receptionist for our main number. Ask why the person is calling, offer an available appointment and keep the result with the contact.
1. Prepare the line
Buy a number in Telephony, or choose one your account already owns. Decide which calls AI should answer.
2. Give the agent context
Add business facts, instructions and any booking pages. The assistant can help configure the agent and number route.
3. Test the handoff of information
Make a test call. Check the recording, contact history and the follow-up your team will receive.
Review the assistant’s configuration before enabling it. Number purchase, rental, calling and AI usage have separate charges. See usage pricing
Questions
Before you bring the team in
A few practical details to help you plan the setup.
Can AI and teammates both handle calls?
Yes. Teammates can use the browser phone, and you can configure a voice agent on the numbers it should answer. Choose the route for each number before enabling it.
Where does the team review a finished call?
Call history and the matching customer timeline hold the conversation. Open the detail view for recordings, transcripts, notes and outcomes. AI summaries require analysis to be enabled.
Is this a full workforce-management suite?
The workflow here covers browser calling, voice agents, customer history and follow-up automation. Predictive dialing and workforce scheduling are outside this described setup.
Start with one useful workflow
Give your next caller a clear next step.
Connect the business knowledge, conversations and follow-up your team needs in one AXL account.