Qualify an enquiry
Ask about the customer’s needs, timing and fit. Give the agent your qualification criteria and the facts it may use.
Qualify enquiries with AI, book a consultation and let your sales team continue the conversation with the customer history in front of them.
The agent asks your qualification questions.
The customer chooses a real available slot.
Your salesperson reviews the context and calls.
Ask about the customer’s needs, timing and fit. Give the agent your qualification criteria and the facts it may use.
Attach a booking page so the agent can check availability and book during the conversation.
Use the browser phone for the personal sales conversation. Keep notes and review previous activity from the contact.
Configure a reminder, task or message for the next step. Use call outcomes to choose which branch should run.
Keep contact details, assigned teammates and customer activity together. Your salesperson can see the enquiry, booking and past conversations before starting a new one.

Review the actions and conversations behind the enquiry.
Keep the person handling the relationship visible.
Configure the next step around the customer’s answer.
Try this instructionCreate an agent that asks what the customer needs and when they want to start. Offer a consultation from our booking page and prepare a follow-up for the sales team.
Write the questions and criteria your team actually uses. Add accurate product and service information.
Attach the consultation booking page and select the number or chat channels the agent should use.
Try a good-fit enquiry and one that needs human help. Review the booking, contact details and follow-up.
Review the assistant’s configuration before enabling it. Number purchase, rental, calling and AI usage have separate charges. See usage pricing
A few practical details to help you plan the setup.
Yes. Attach the booking pages it may use. The agent can check available slots and book an appointment while talking to the customer.
Configure the outbound call scenario with separate outcomes such as completed, not answered or voicemail. Each outcome can lead to a different task or message through a connected channel.
You can configure a chat agent for selected connected channels, or a voice agent for calls. Give each agent the qualification instructions and booking resources it needs. Human handoff is available in chat.
Connect the business knowledge, conversations and follow-up your team needs in one AXL account.