Gather the request
Ask about the requested service and collect the details your team needs.
AXL for service businesses
Keep working. Keep the enquiry.
Give new enquiries a first answer and a booking path while your team focuses on delivering the service.
Give the conversation a clear job.
Offer the next conversation
Book against an attached consultation calendar instead of promising unverified field-service availability.
Call back with context
Use the business number and browser phone with the customer history close by.
Ask how it went
Configure a feedback call or message after the service and review its answers.
Your assistant helps put it together.
Create chat and voice agents for our service business. Ask what the customer needs, answer from our service guide and offer a consultation.
Prepare the business facts, connected channels and booking pages. Your built-in AI Assistant or connected agent can help configure the workflow. Review and test it before enabling customer conversations.
Keep what the customer actually said.
Find the recording and transcript in call history. Enable analysis when the workflow needs a summary or a classified outcome.
Start with one useful conversation.
Describe the job, connect the required resources and try the conversation yourself.
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