AXL for service businesses

Keep working. Keep the enquiry moving.

Let an AI agent answer the first questions and book a consultation while your team is busy. Keep the request and follow-up with the customer.

Example workflow
  1. A service request

    Find out what the customer needs.

  2. A consultation

    Offer an available appointment.

  3. A follow-up

    Review the request, call back or ask for feedback.

From first contact to follow-up

Give each conversation a next step.

Capture an enquiry

Ask about the service needed and useful background. Use your business facts to answer recurring questions.

Book a consultation

Offer a time from an attached booking page. Keep field-work scheduling rules in your own service process.

Call back prepared

Use the browser phone and customer history for the personal conversation your team needs to have.

Ask how it went

Configure a feedback call or message after the service. Use the response to decide whether someone should follow up.

Inside your workspace

One place for the customer’s next step.

Keep the customer profile, activity and responsible teammate together. Review the request before calling back, and record what you agreed to do next.

AXL customer profile and activity timeline
Illustrative AXL interface with demo data. Open to see the full view.
  • The request

    Ask for the details your team needs to prepare.

  • The relationship

    See contact information and the history of activity.

  • The next step

    Book a consultation or configure a follow-up task.

Set up with your AI Assistant

Start with the job you need done.

Try this instruction

Create an agent for new service enquiries. Ask what help the customer needs, explain our services and offer an available consultation. Keep the request for our team.

  1. 1. Define the enquiry

    List the information needed for a useful consultation, plus the questions the agent can answer.

  2. 2. Choose the channel

    Connect a number or supported chat channel. Attach the consultation booking page and instructions.

  3. 3. Try a real request

    Test the conversation, booking and follow-up. Review the result with the person who will handle the customer.

Review the assistant’s configuration before enabling it. Number purchase, rental, calling and AI usage have separate charges. See usage pricing

Start with one useful workflow

Give every enquiry somewhere to go.

Connect the business knowledge, conversations and follow-up your team needs in one AXL account.

Sign up

14 days to explore your workspace.