Native telephony

The call ends. The admin work is already done.

Get an AXL phone number, call from your browser and keep the recording, transcript, summary and result on the same customer record.

AXL numbers launch in the US and Canada. Number availability varies by location.

Maya Chen Acme Studio · +1 415 555 0138
Live · 08:42
MuteKeypadEnd call
RecordingSaved TranscriptReady Summary3 actions
Your phone desk, inside AXL

Call, answer and follow up without leaving the customer record.

The softphone opens in the AXL header, so a teammate can call from any page. Incoming calls ring the people assigned to that number. Finished calls return to the shared call history and the contact timeline.

09:14Outbound call12m 18s
09:27Recording readyPlay or download
09:29AI summaryNeeds proposal by Friday
09:30OutcomeQualified lead
  • Your number. Rent an AXL number and choose who may call or answer with it.
  • Browser softphone. Dial a contact without switching apps or exposing a personal number.
  • Call memory. Keep audio, transcript, summary and outcome with the person.
  • Automation. Use the call result to choose the next message, task or branch.
Two ways to call

You call when the conversation needs you. AI calls when the work can run by itself.

01
Human call

Open the softphone and call.

Choose an AXL number, call a contact and classify the result when you hang up. The same number can ring a group for incoming calls.

  • Browser calling
  • Inbound routing
  • Team permissions
02
AI voice call

Connect a voice agent and let the scenario call.

Use a connected voice agent for qualification, reminders or follow-up. AXL starts the call, waits for the result and brings the recording, transcript and summary back into call history.

  • Test a call before launch
  • Branches for answered, no answer and voicemail
  • Custom outcomes and captured answers
After-call intelligence

Listen when you need the detail. Read when you need the decision.

AXL keeps the source recording and turns the conversation into a readable transcript and short summary. Pick an outcome, add a note and continue from the same customer timeline.

AI transcription and summaries use your AI balance. The recording and technical call result remain available without AI analysis.

Call summary

Maya Chen · 12m 18s

Qualified

Maya wants the Growth plan for a four-person team. She needs a proposal before Friday and asked whether call recordings can stay on each client record.

Send proposalFollow up FridayOwner: Dan

YouWhat would make the rollout easier?

MayaOne place for the calls, notes and customer history.

YouI will send the plan today.

12:18Recording
Numbers and control

One business number, clear access and a visible bill.

Choose who can call, who can answer and which number appears to the customer. See number charges and usage rates before adding the line, then track call activity in analytics.

NumberSan Francisco, CAVoice enabled
PeopleSales team3 can answer · 2 can call
HistoryEvery finished callDuration, recording, outcome
AnalyticsCalls by person and resultSee volume and outcomes
Questions

Before you move the phone line.

Do I need desk-phone hardware?−

No. The AXL softphone runs in the browser. Use your computer microphone or headset.

Are AI calls built into the phone number?+

The AXL number and softphone are native. Automated AI voice calls currently run through a voice agent you connect, then return their result to AXL.

Where do recordings and summaries go?+

Finished calls appear in call history and on the matching customer timeline. The detail view holds the recording, transcript, summary, outcome and note.

How is telephony priced?+

Numbers and call usage are billed separately from the base plan. AXL shows the available number price and usage rates before purchase. AI analysis uses the account's AI balance.

Calls belong with the customer.

Give the team one place to call, remember and follow up.

Start with a browser softphone. Add AI calls when the workflow is ready.